Crearis Indoor/Outdoor Pendant

Processing time

1-3 days (special products take 3-20 days, such as sold out inventory, custom products, we will send an email and confirm with you within 48 hours)

Shipping time

Expedited Express: 6-12 working days.
Sea freight: 22-35 days.
Shipping Country: USA, Canada
Shipping method: FedEx, YunExpress, DHL, TNT, UPS, 4PX, Matson

Note: Currently we only offer shipping to the US and Canada. If you need to ship to other countries, please contact us.

How long will it take for you to process my order?
Orders will be processed within 24 hours of your order being placed.


About taxes

In a few cases, orders may be subject to customs fees charged by your government, not our website, and you will be responsible for these fees. We apologize for the inconvenience, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Customization

We provide customized service, because we have our own factory, professional designers, and a team to provide custom services, something that other online shops or local stores cannot offer. If you don't find the exact chandelier you expected on our website, whether it's related to size, color, or even style, please feel free to contact us at support@ericlights.com and we'll be ready to help.

Customize  Color & size

If you find a specific design of chandelier in our websit  that you like, but you only need a different size or color. 

You can simply send us a message and we will get back to you Within 20 minutes. content As follows: 
⦁ Which product – you send us the SKU number or product chain is best .
⦁ You specify base size, color.

Customize  personalized products

If you do not find a specific design of chandelier in our websit  that you like, but  you need to do is provide pictures or design drawing .

You can simply send us a message and we will get back to you Within 20 minutes. content As follows: 
⦁ You send us photos or drawings of the lamps.
⦁ You specify base size, color and material.

If you are a design professional, interior designer, architect, or custom homebuilder working primarily with homeowners on home design or improvement projects, we encourage you to join our Trade Program.

Our trade program is open to interior designers, architects as well as real estate agents, developers and other professionals. Take advantage of a trade program that gives you an unparalleled opportunity to purchase Eri Lighting products at discounted prices. Eric Lighting is pleased to offer more affordable discounts and better service to our trade partners. Feel free to join us! Please contact us supportoericlights.com for more information.

1. Exclusive Discount

2. Five Years Warranty

3. 60 Days Free Return

4. Sample Delivery For Free

5. Shipment Arrangement In Advance

• QUESTION: IS IT POSSIBLE FOR YOUR PRODUCTS TO HANG ON A SLOPED CEILING?
• Answer: Most of our products can be hung on the sloped ceiling, please see some of the display pictures below, which are actual pictures taken by other customers after installation.
• QUESTION:  ARE YOUR PRODUCTS THE SAME AS THE FAMOUS BRANDS?
• Answer: We have our own factory to produce and manufacture these lights. We just use the same materials, colors, sizes and production process.
• Question: WHY ARE YOUR PRICES CHEAP?
• Answer: Before Covid 19 we have many offline stores, but in 2020 we are focus on online sales. All our costs have been reduced. Our products come from our own factories.
• Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.

• Question: WHAT SHOULD I DO IF THERE IS A PROBLEM DURING THE INSTALLATION?
• Answer: We recommend checking if the parts of the lighting are complete before the installation.
• Our lighting fixtures are very easy to install and it's not difficult for electricians to install.
• If there are some unsolvable problems during the installation, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.

•  Question: CAN I GET A FULL REFUND BECAUSE OF QUALITY ISSUES?
• Answer: We support full refunds due to quality issues. (Pictures or videos are required as evidence)
• We will also give you solutions according to the actual situation：
• 1). We send you a new replacement product
• 2). If the situation does not allow, we promise a full refund

• FOR FURTHER QUESTIONS, PLEASE CONTACT US
• Email: support@ericlights.com
• Phone: +1（657）610 6495
• Opening Hours: Monday to Sunday: 24*7