FAQ
QUESTION: IS IT POSSIBLE FOR YOUR PRODUCTS TO HANG ON A SLOPED CEILING?
- Answer: Most of our products can be hung on the sloped ceiling, please see some of the display pictures below, which are actual pictures taken by other customers after installation.
QUESTION: ARE YOUR PRODUCTS THE SAME AS THE FAMOUS BRANDS?
- Answer: We have our own factory to produce and manufacture these lights. We just use the same materials, colors, sizes and production process.
QUESTION: WHY ARE YOUR PRICES CHEAP?
- Answer: Before Covid 19 we have many offline stores, but in 2020 we are focus on online sales. All our costs have been reduced. Our products come from our own factories.
- Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.
QUESTION: WHAT SHOULD I DO IF THERE IS A PROBLEM DURING THE INSTALLATION?
- Answer: We recommend checking if the parts of the lighting are complete before the installation.
- Our lighting fixtures are very easy to install and it's not difficult for electricians to install.
- If there are some unsolvable problems during the installation, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.
QUESTION: CAN I GET A FULL REFUND BECAUSE OF QUALITY ISSUES?
- Answer: We support full refunds due to quality issues. (Pictures or videos are required as evidence)
- We will also give you solutions according to the actual situation：
- 1). We send you a new replacement product
- 2). If the situation does not allow, we promise a full refund
FOR FURTHER QUESTIONS, PLEASE CONTACT US
- Email: support@ericlights.com
- Phone: +1（657）610 6495
- Opening Hours: Monday to Sunday: 24*7
